Due to the current situation with COVID-19, you may experience delivery delays. Our logistics carriers are experiencing a massive increase in shipping volume and are committed to safely making deliveries. We apologize for any inconvenience this may cause.
DELIVERY & SHIPPING
Delivery Time = Processing Time + Shipping Time
Due to the HIGH DEMAND OF ORDERS, the delivery time can take up 2-4 weeks.
All JEWELLERYRACK items are made-to-order and take about 1 to 7 days to manufacture.
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within the estimated time frame. The date your order ships by and the shipping method you choose will dictate your order delivery date. Your order confirmation email will also include the estimated delivery date.
TRACKING AN ORDER
You’ll receive an email that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier’s package-tracking site. If you require further tracking information, please contact us.
When your order is shipped, you will receive a shipping notification email to track your order. You can also check the status of your order here.
Shipping is FREE; if more than 45 days have passed, please email us at [email protected] to review your order’s status. Refunds will be handled through email if necessary.